Terms & Conditions
Here you”ll find the terms and conditions that bind you the Buyer to us the Company and define our obligations and responsibilities to each other.
They’re all pretty simple and straight forward and they are considered agreed on using our service by ticking the pop up box when visiting our website.
In this document the following words shall have the following meanings:
Agreement” means these Terms and Conditions.
“Buyer” means the purchaser of the product or service.
“Company” means the entity that supplies goods and/or services to the Buyer.
These Terms and Conditions shall apply to all contracts for the supply of goods and/or services.
No changes or variations to these Terms and Conditions can be made or agreed.
Orders, Price and Payment
Only one shipping charge can be allocated to each order. If multiple packages are purchased on one order, then all packages must be shipped to the Company together in one shipment.
The price and any taxes and expenses for the goods and/or services shall be as specified at point of purchase and at checkout.
Product or service period commences upon receipt of payment for purchase of said product or service and ceases on midnight of the final day of the product or service period as laid out in product description at time and point of purchase.
At time of purchase the cost of the goods and/or services shall be fixed and cannot be amended.
All blades are tested prior to shipping.
In the unlikely event that you are not unsatisfied with the sharpness of your returned blades The Company will undertake to re sharpen your knives.
The Company’s obligations shall extend to re sharpening of blades free of charge if reported within 24 hours of blades return. Re-sharpening can be undertaken only once per blade per order.
The Buyer must notify the company of all the blades to be re sharpened within this 24 hour time frame. After this 24 hour window ends no additional blades from the original order can be resharpened.
The Buyer is responsible for shipping the Company the correct amount of blades.
In the event that the Buyer sends incorrect amounts of knives to the Company, the Company are not liable to refund the missing knives or to accommodate the shipping of missing knives to fulfil the order.
Delivery of the goods shall be made to such a location as the Buyer shall direct at point of purchase.
The definition of delivery is the amount of time the shipment is in transit.
From collection from The Company, our couriers aspire to deliver within 1-3 working days.
Delivery times are estimates and exact delivery times cannot be guaranteed nor from part of this contract or agreement.
The buyer is responsible in informing the Company of their shipping address. The company is not responsible for losses or delays in the event that a shipping address has been incorrectly given.
If the buyer requests a change of delivery address post shipping, the company will endeavour to assist the buyer in amending delivery addresses but this cannot be guaranteed. The company is exonerated for any loss or damage in doing so.
The Company have no direct control over the actions of its courier partners.
Holiday closures. From time to time the company may close for short periods of time for holidays.
This is usually but not exclusively during August and after Christmas for no more than 5 days at a time.The company will banner its home page with this information and all orders will have extended lead times. If sending knives to the company during or prior to these times, the Buyer agrees to visit the company’s homepage to check holiday status. The company are not responsible for delays during these periods.
Each shipment is covered up to £100 by Royal Mail. In the event of loss or damage the Buyer is required to provide Royal Mail with an invoice or receipt in English to prove the value of goods.
The Buyer exonerates the company for losses in excess of £100.
The buyer exonerates the Company for any losses, inconvenience or damages related to delayed shipments.
Please allow the company 28 days to follow up and process your claim in line with Royal Mail’s procedures.
The buyer exonerates the Company for any losses or costs arising from loss or damage of blades if the buyer has in any way not followed our packaging guidelines.
The Company and the Buyer are bound by our Courier’s terms and conditions. The Buyer agrees to our Courier’s terms and conditions. The Buyer agrees that the Company shall transfer all obligation and responsibility in the delivering of their blades over to the courier.
In the event of a missing shipment, the Buyer must wait for the courier to investigate.
This can take up to 14 working days. The compensation process may take up to 28 days to conclude. The Company will liaise with the Courier on behalf of the Buyer to conclude the compensation process.
In the event of a claim, separate to courier compensation, the Company will refund the cost of the order to the Buyer minus P&P and admin fees of £19.99
Deliveries to multi apartment buildings are deemed delivered if a packaged blade(s) are posted through a letter box at main entrance or left with a concierge.
The Company cannot instruct couriers to leave in a safe place.
Delivery advice can be given by the Company to the Courier but it is not guaranteed to be actioned.
In transit with courier, blades are the customer’s risk and are insured to the value chosen by the customer. Blades shall remain at the Company’s risk whilst they are in the company’s possession.
Packaging instructions on the website and received byy email form part of the T&Cs between We Sharpen 4U and the Buyer. We Sharpen 4U are exonerated for any loss or damage due to missing or damaged baldes in transit due to incorrect or inadequate packaging of goods or if the packaging has been altered in any way.
The company are exonerated from any losses or costs arising from lost articles if the Buyer shipped items that the Company state that it does not sharpen.
Buyer must photograph knives prior to shipping to the Company. (Images must include knives prior to packing, and whilst safely wrapped with cloth, ensuring the tips are fully protected so that no injuries can occur).
Buyer should keep these images until knives are returned. This is imperative to assist any potential resolution to issues of loss or damage.
Inspection of Goods
The Buyer shall inspect the goods upon delivery.
If the return packagin is damaged upon receipt the buyer must inform the delivery driver on receipt and photographs should be taken to aid resolution.
Where goods are damaged the Company can only assist if the Buyer has notified the Company within 24 hours of receipt.
The Company shall collect the damaged goods from the Buyer at the Company’s expense.
The Buyer has 24 hrs to notify the Company in writing by email only if they are not satisfied with the sharpness of the product. The company will re sharpen any knife at the companies cost that is deemed blunt by the customer.
On receipt of the returned knives the Company will inspect and approve the re sharpen if the knives are deemed non sharp.
The company will undertake re sharpens only once per order.
The Buyer acknowledges that The Company is not contactually obligated to address claims outside of the 24 hour inspection window.
Shipping costs to the Company for returned non satisfactory knives are at the Buyer’s expense. If knives are deemed not sharp upon inspection, return shipping costs are refunded to the Buyer. Returned knives back to Buyer are at the Company’s expense.
Blades go blunt with use. There are many factors contributing to longevity of sharpness. Quality and condition of steel. Frequency of use. On going maintenance and storage. Hardness of food substances and cutting surfaces amongst many other factors.
The Company warrants, represents and undertakes that: all services performed under this Agreement shall be performed with due skill and care, in a good manner and in line with industry best practice.
The company is not held responsible for Buyer’s claims regarding condition of returned knives, if Buyer cannot provide the Company with a high quality image ( non pixellated or blurred in good light ) of knives taken prior to shipping them to the Company.
The company cannot guarantee turn around of service before a specific date requested by the buyer due to the Company’s reliance on 3rd party couriers. Any verbal or written agreements we will endeavour to fulfil but are aspirational and are not guaranteed.
Serrated knives. The Company do not offer a re serration service. The Company sharpens articles using industry best practice to hand sharpen serrated knives. This will result in a micro reduction of the serrations, typically half of one millimetre (0.5mm) .The buyer gives discretion to the Company regarding best practice. The Company WILL NEVER remove serrations without the prior direction of the Buyer.
The Buyer is responsible for shipping knives to the Company. The Company is not liable for any costs arising from incorrectly packaged knives by the Buyer. The Buyer must not deviate from packing instructions.
It is the Buyer’s responsibility to keep the Company informed of any change in contact details and shipping address. The Company will not be held liable for losses arising from failure to do so by the Buyer.
Products and services are not transferable from the Buyer.
It is the Buyer’s responsibility to keep the Company informed of any delay or postponement of their shipping of knives to the Company.
It is the buyer’s responsibility to follow the tracking of their knives using the tracking number on their trackign email. Any queries should be notified as soon as possible to the Company in order to aid speedy resolution.
It is the Buyer’s responsibility to ensure that they are able to proceed with the service and that all courier drop off locations are accessible to the Buyer.
Buyer must ensure all blades that are being sent for sharpening must be thoroughly cleaned. All dirty blades will be cleaned by We Sharpen 4U and a charge of 50p per blade added to the customers invoice. This will need to be paid fully prior to We Sharpen 4U returning their blades.
Termination / cancellation
The Company’s service is a service agreement which starts immediately once an order has been placed. The Buyer accepts that the service procedure will commence with the immediate ordering of any sharpenign service within the statuary 14 day cooling off period.
The company’s contractual obligations to the Buyer cease 24 hours after receipt of returned blades.
The Company shall not be liable for any delay or failure to perform any of its obligations under this Agreement if the delay or failure results from events or circumstances beyond its direct control, including but not limited to acts of weather, strikes, lock outs, accidents, war, fire, terrorism, industrial disputes and pandemics, in this event the Company shall be entitled to a reasonable extension of its obligations in order to fulfil orders.
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
The Company shall in no way be held liable for damages, losses or costs incurred from injury of blades sharpened. Buyer purchases service at their own risk and acknowledges the inherent dangers of sharp blades.
The Buyer exonerates the Company from any costs or damages arising from breakages to blades that have underlying existing faults.
The Buyer exonerates the Company for any loss or damages resulting from a delivery performed by a Courier if the Buyer does not have a dedicated letter box for their property that has exclusive use by the Buyer.
The Buyer must have a dedicated letterbox that has direct, unhindered access from the street.
If the Buyer does not have a dedicated letter box of exclusive use then the Buyer purchases the service from the Company entirely at their own risk.
This Agreement contains the entire agreement between the parties relating to the purchase contract. No additional written or verbal amendments are deemed contractually binding and are aspirational only.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the law of the England,Wales,Scotland and Northern Ireland and the parties hereby submit to the exclusive jurisdiction of the UK courts.
COVID-19 statement November 2020
Shipping times by our courier partners may be extended during the COVID-19 pandemic. Shipping times are advisory and not contractually binding.
The Company is not responsible for nor can guarantee longevity of sharpness. This is due to many contributing variables in the on going use of knives outside of the company’s control.
Sharpened knives are tested and quality controlled prior to return.
No blade leaves our workshop without passing this stage.
In some very rare instances a blade cannot be sharpened due to its quality or condition. In this extremely rare event the knife will be returned unsharpened and a refund given on the individual knife.
The company endeavours to sharpen blades within one working day, however due to circumstances out of our control this is not always possible. Our turn around times listed on our website or advertising are aspirational and not contractually binding. Bank holidays and weekends are not counted within turn around times. The company endeavours to sharpen blades within one business day with additional days added for shipping by Royal Mail.
Business days are Monday to Friday excluding Bank Holidays.
The Buyer agrees to allowing the Company to use its best discretion in sharpening their items and exonerates the company from any claims or damages relating to the sharpening of their items unless specific instructions have been provided to the company in their order.
The Buyer agrees that the reconditioning of their items by the Company can sometimes result in an edge that looks different to the original edge due to the item being re conditioned.
In some rare instances a blade or item cannot be re sharpened to the exact profile of the manufacturer as the Company do not possess tooling for every knife ever made by every manufacturer. In these rare cases the Buyer agrees to the Company using their best practice to achieve a sharp edge.